E‑LIFT™ Series Three-Year Limited Warranty

This article summarizes the Three-Year limited Warranty for E‑LIFT™ Series Electric Chain Hoists (EVLK) and E‑LIFT Electric Intelligent Balancers.

Important: This article is a summary only. The applicable written limited-warranty policy controls if there is any difference. Warranty coverage described here applies to the Americas; coverage in other regions may differ.

Warranty Coverage

Ingersoll Rand warrants to the original user that E‑LIFT Series equipment purchased from an authorized seller will be free from defects in material and workmanship for three years from the date of purchase.

Covered equipment includes:

EVLK Series E‑LIFT Electric Chain Hoists
E‑LIFT Electric Intelligent Balancers
Applicable upper and lower suspension configurations
Applicable mounting options

Proof of purchase, such as the customer’s invoice or other acceptable documentation, is required.

What Ingersoll Rand May Do

If covered equipment is found to have a defect in material or workmanship during the original warranty period, Ingersoll Rand may, at its option:

Repair the equipment without charge, including replacement parts and standard repair labor
Replace the defective equipment
Refund the purchase price, less a reasonable allowance for depreciation, in exchange for the equipment

Any repaired or replacement equipment is covered only for the remainder of the original warranty period.

How to Request Warranty Service

If you believe your E‑LIFT equipment has a covered defect:

Stop using the equipment if continued operation could create a safety concern.
Contact an Authorized Service Distributor.
Provide proof of purchase or warranty-registration documentation.
Return the equipment transportation prepaid, if instructed to do so.
Follow the distributor’s instructions for inspection, repair, or replacement.

Conditions for Coverage

Warranty coverage depends on operating, inspecting, testing, and maintaining the equipment according to the applicable Ingersoll Rand manuals, instructions, and recommended service practices.

For routine care and inspection information, see:

What Is Not Covered

This limited warranty does not cover equipment that Ingersoll Rand determines has been:

Misused or abused
Improperly installed, operated, inspected, repaired, modified, or maintained
Repaired using non-genuine Ingersoll Rand parts
Repaired by an unauthorized service provider

The warranty also does not cover normal wear and tear, including wear components such as:

Load chain
Hooks
Brake-friction materials
Seals
Lubricants
Contactors
Other consumable or wear components

Coverage does not include travel expenses, field-service charges, rigging costs, equipment rental, removal and reinstallation costs, or production downtime unless Ingersoll Rand authorizes them in writing.

Equipment purchased from an unauthorized seller is not covered unless otherwise required by law.

Need Help?

If assistance is needed in the product selection process, please contact Ingersoll Rand's Technical Support Team through Submit a Request via our Help Center or email at MH-Support@irco.com.